Novartis is one of the world’s largest international pharmaceutical companies supporting multiple divisions in medicine, millions of products, and over 200 innovative projects. 

In 2015, Novartis launched an ambitious Hybris eCommerce program for its Surgical Eye Care division, with the dual objectives of delivering a best in class customer experience, while streamlining internal processes to reduce manual work. 


After security and stability issues with the original hosting partner, Novartis launched an RFP and chose UltraServe to manage the platform.

“Clearly experts with Hybris technology and AWS, customer focused and great to work with, the UltraServe team brought much-needed stability to the platform.”
– Robin Shah, Head of IT, EMEA Region / Global Head of eCommerce solutions


As Novartis ramped up volumes on the platform, UltraServe worked closely with the internal teams providing the necessary environments and expertise to address performance bottlenecks, perform system upgrades and deliver additional capabilities through the regular sprint cycles.  

“UltraServe met our stringent security standards, and quickly became a trusted partner for our IT and business teams.”
– Robin Shah, Head of IT, EMEA Region / Global Head of eCommerce solutions


The eCommerce program has been a success story for Novartis with over 100% year on year growth equating to circa $300m of business going through the platform in 2018. 


Contact an UltraServe Hybris expert today to talk in confidence about how we can help you.