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Support

Web Hosting Technical Support

This support page for Hosting customers, provides you with all the information needed to maximize the most from your service. Activate new features of your service or troubleshoot faults with the help of our support team.

myUltraServe

Our self service control panel provides personalised technical support along with live information on your Web Hosting service. Please submit all requests via myUltraServe.

Web Hosting Tasks

  • Upload your site
  • Setup your Email Client
  • Create an Email Account
  • Create a Database
  • Contact Support

Web Hosting FAQ

  • Do you allow shell access?
  • Can I access my e-mail with a web browser?
  • Can I have all my e-mail forward to a separate e-mail address?
  • Can I host a secure website on your servers?
  • Do you do any server or performance monitoring?
  • Do you provide Spam and Virus filtering?
  • Do you support IMAP Email?
  • How do I add custom MX records to my domain?
  • How do I upload my site?
  • How will I be billed?
  • What are the details for the Ultra Serve nameservers?
  • What is MySQL?
  • What is PHP?
  • What is a 'Catch all' e-mail account?
  • What is a domain name?
  • What is a security certificate?
  • What is an "Email Alias"?
  • What is my POP server address?
  • What version of ASP.NET do you support?
  • When entering my home page URL, my Web Page doesn't show up?
  • Which hosting platform do I need: Unix or Windows?
  • Which hosting platform is better?
  • Will my web site have a dedicated IP address?

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Email Support
support@ultraserve.com.au
Phone Support
1800 467 863 (+61 2 9563 4800)

9am to 5:00pm Monday to Friday AEST

24x7 Emergency Support
+61 2 9563 4810

For customers with Managed Servers, Co-Location or Broadband, 24x7 support is provided

Ultra Serve Business Partners

Sydney, Brisbane, Melbourne, Adelaide, Hobart, Perth, Darwin

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